Shipping & Delivery

 

We offer FREE shipping on orders of $100 or more within Canada.

All orders will be shipped via Canada Post expedited within 1-5 business days dependant on your location.

Orders under $100 require a flat shipping rate of $15 (Expedited 1-5 business day delivery).
All orders in Canada over $100 will be shipped expedited (5 business days) via Canada Post.

All orders in Canada over $500 will be shipped overnight (1 business day) via FedEx. Overnight shipping based on time of purchase. Please email info@barrys.ca for further inquiries.

We also ship to the United States! For orders to the U.S. it is a flat rate of $35 via Canada Post (5-7 business days) or you have the option of FedEx Priority Overnight for a flat rate of $77 or FedEx Priority (2 Business Days) for $63. All U.S. orders over $500 are free via FedEx Priority Overnight. Please note that international orders are susceptible to duty and/or local taxes due to whichever country you reside in. Please check with your Customs Office to verify the duties on fine jewellery.

Once you have made your purchase, you will receive an email notification containing your tracking number. Log onto www.fedex.ca or www.canadapost.ca to use your tracking code to follow your parcel as it makes its way into your hands.

 

Registering an Account

If you are making a purchase, you will need to register an account to keep track of your orders.

To register an account with Barry’s, click the “My Account” tab located along the top bar of our website. Have too many passwords to remember and can’t find your Barry’s one? Click “forgot password” under the account login section to receive an email notification to retrieve your password.

 

Returns & Exchanges

Returns or Exchanges are accepted 30 days after delivery. You must include the original packaging, invoice and a return or exchange number. No refund or return will be issued for designer settings or designer bands, any sale merchandise, engraved or customized merchandise, special order merchandise or ‘out of stock’ merchandise. The item must also be in the condition in which it was received.

**Designer means any ‘brand’ we carry such as Tacori, Hearts on Fire, Crown Ring, Gabriel & Co, Carlex, Scott Kay, Maple Leaf Diamonds, Lazare, Christopher Designs, Nova Diamonds or Lafonn.

To submit a return or exchange, please contact customer service either by email info@barrys.ca or by phone at 1-888-808-1636
 to receive a return number. Once your return number has been obtained, please mail your return or exchange to:

Barry’s Jewellers 730 Upper James St. Hamilton, ON L9C 2Z9

*Don’t forget to include your return number somewhere visible on your package. Orders sent back without a visible return number will be returned to sender.

 

Ordering

To view the status of your order, please sign into your registered account. If you did not register with barrys.ca then please email info@barrys.ca with a copy of your invoice.

 

Payment, Pricing & Promotions

We accept payment by MasterCard, Visa and American Express for orders placed within Canada. Canadian clients also have the option to pay at any CIBC branch and/or by bank draft. International orders must be paid for by wire transfer.

Barry’s makes every effort to ensure that the prices displayed online and in-store are accurate. However, there may be the odd time that an error takes place (whether typographical, photographical, technical or any other type of error) on our website. In the event of mislabeled pricing, Barry’s reserves the right to refuse any sale at the incorrect price.

If the pricing of the merchandise is lower than our stated or scanned price, we will automatically charge you the lower amount and ship you the merchandise. If the correct price of the merchandise is higher than our stated price, we will cancel your order and notify you of the price error and cancellation. If the order has already processed on your credit card, then Barry’s will immediately refund your credit card.

If you have received a promotional code, please submit it in the “promo code” section when checking out.

 

Financing

Only eligible to in-store customers. We offer interest free financing if your purchase is paid off within six months! Visit Barry’s today for more details.

 

Layaway

Barrys.ca is pleased to offer a layaway plan for engagement rings and other fine jewellery. Our Jewellery layaway plan allows you to make up to 6 monthly payments in order to purchase an engagement ring or other piece of fine jewellery.

Here are the terms of our Layaway Plan: 1. A 25% deposit is required as a down payment on all layaway purchases. 2. A minimum purchase of $1,000 is required to use our layaway plan. 3. We will hold your layaway item for a six months maximum period. Extended terms are available on certain items. Please call 1-866-855-6678 or email info@barrys.ca to make special arrangements. 4. Once we receive your deposit, we will secure your order and you can easily access your account online to make future payments at any time.

Jewellery Layaway Purchase Options

Credit Card - When checking out, chose the "layaway" payment option and your credit card will be charged for 25% of the purchase. Or, call us at 1-866-855-6678 to arrange your deposit and schedule a payment plan. PayPal Checkout- Call us at 1-866-855-6678 to discuss our PayPal payment plans.

 

Lifetime Engagement Ring Warranty

Every diamond ring we sell is manufactured under the tightest quality control standards and is carefully inspected prior to shipment. Most of these rings require very little to no maintenance at all, outside of general cleaning or a periodic prong check.

We stand behind every ring we sell which is why we offer a lifetime warranty with every diamond ring purchase. In the unlikely event there is ever a problem with your ring, you can bring it or mail it to our store for inspection. If the problem is deemed to be caused by a manufacturer defect, we will make the necessarily repair free of charge. If it is deemed the problem was caused by normal wear and tear, then we will only charge you our cost for any materials (metal, diamonds, etc) needed to make the repair. In addition you may also bring in or send us your ring for unlimited prong tightening, rhodium plating and cleaning.

Please note that the center diamond in any engagement is not included in our engagement ring warranty. Although diamonds are the hardest substance on earth, it is still possible to break or chip a diamond if struck with enough force at the right angle. We recommend all our customers take an insurance policy on their ring which covers loss/breakage to the center diamond, as well as loss or theft of the ring as a whole. For any further questions or to take advantage of your lifetime warranty on a ring purchased from us please contact us at info@barrys.ca or 1-866-855-6678

 

Diamond Trade-In Policy

Your diamond may not always be forever. This is why we offer a lifetime diamond trade in policy on your diamond purchase from barrys.ca.

This enables you to trade in or upgrade your diamond for a larger or higher quality stone and get a 100% credit* of your original diamond purchase. The only condition necessary is that that the new diamond you are purchasing must be at least 100% greater in value than your original diamond.

*The diamond being upgraded must be in its original condition free of any chips or scratches, and also must be accompanied by it’s original GIA or AGS laboratory report. Questions? Please contact us at 1-866-855-6678 or info@barrys.ca

 

Privacy & Security

At Barry’s, your privacy is extremely important to us! We are committed to giving our customer’s the same level of privacy and security, as we ourselves at Barry’s would expect when indulging our personal information online. When you shop at barrys.ca you can expect to be treated like family.

Information Collected on Our Site
We collect information from you online when you purchase merchandise through our website or when you register with Barry’s online registry service. When you purchase merchandise through our website or when you register, you will be asked to provide certain personally identifiable information such as your name, billing address, e-mail address, telephone number(s), credit card number and shipping information (name and address for shipping if it differs from your billing address).

You are not required to provide this information, but may do so for your own convenience. As with any information we collect, we generally do not share this information with anyone outside of Barry’s, except as described below. Use of Information Collected on Our Website

Barry’s collects and uses personally identifiable information in a limited number of ways. We use the information we collect to complete transactions, to track and verify orders, to send you information about promotional or special offers (if you have joined Club Barry), and to respond to your inquiries. We share your information with certain third parties, such as processors of credit card transactions, who help us do just that. In addition, we may share your information with certain third parties in order to provide you with details on promotions, contests, other events or related products that may be of interest to you. These third parties are bound to follow the terms of our Privacy Policy when they handle your information.

We do not share your personally identifiable information with other third parties. However, there are certain exceptions. We may share information when we are legally required to do so, such as in the case of an investigation, legal process, or other legal proceeding. We may also share information to protect against misuse or unauthorized use of our website. In addition, we may share information to limit our legal liability and to protect our rights or property, our website, or the rights or property of our customers or members of the general public. We use "cookies" to provide visitors with a personalized experience on our website. Cookies are small pieces of information that websites transfers to the hard drive of a visitor's computer for temporary record-keeping purposes. We use cookies to increase the functionality and user-friendliness of our site and to provide a better experience through our website to reach visitors' needs. For example, using cookies allows you to put items in a "shopping cart" and then order that merchandise through the "checkout" option of the website. In addition, we may use cookies for statistical collection or analysis to monitor general usage patterns of customers on our website (such as the amount of time spent visiting our website and the amount of time between a customer's first visit and their first purchase).Most browsers used by visitors have the option to allow them to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. However, setting a browser to reject cookies will limit the number of features available to the visitor on our website.

Protection of Information Collected on Our Website

Barry's takes every precaution to protect our users’ information. When users submit sensitive information via our website, your information is protected both online and off-line. When the website asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – Secure Socket Layers (SSLs). While on a secure page, such as our order form, a lock icon appears on the bottom or top of your web browser.. When you are not on a secure page, no lock icon will appear. In addition, the servers that we store personally identifiable information on are kept in a secure environment under restricted access.

Making Changes to Your Personal Information You can access and edit any of the personally identifiable information that you have provided by calling us at 1-888-808-1636 or by writing to us at:

Web Customer Service

Barry’s Jewellers

730 Upper James St

Hamilton, ON L9C 2Z9

Opting Out of Promotional Offers

Most of our visitors appreciate receiving information about promotions and special offers from us following registration with our newsletter. If you do not wish to receive promotions or special offers, you can opt out from receiving such communications from us at any time by following instructions provided at the bottom of any e-mail communication or by e-mailing us at unsubscribe@barrys.ca. 

By using our website you agree to allow us to collect and use your information as described in this Privacy Policy. Barry’s reserves the right to modify this Privacy Policy and related business practices at any time by updated the text on this website.

Questions About the Privacy Policy - Contact Information

If you have any questions regarding this Privacy Policy or Barry's online privacy and data security practices, please contact us by e-mail at info@barrys.ca or by phone at 1-888-808-1636.